In life, your success and the success of your profession often depends on your ability to read the signals of others and to react accordingly. Although all types of intelligence are important, emotional intelligence is key to relating well with others and achieving your goals.
Business documents are the written communication and compliance requirements that apply to the organisation and must be produced to appropriate industry standards. The information in this course will assist with the effective production of business documents in the workplace.
Workplace innovation is the practice of finding new ways to improve current work practices. Innovation is essential in today’s business world. This course will assist you in applying innovation in the workplace.
Assessment validation refers to a process where assessors compare and evaluate against the relevant competency standard to ensure, validity, reliability, fairness, flexibility and effectiveness.
Quality auditing is a quality assurance process that can be used to identify quality issues within the workplace.
Customer complaints are an excellent opportunity for organisations to provide exceptional service and obtain a deeper commitment from the customer. Effective management of complaints must be maintained to maintain appropriate service to customers. The information in this course will assist you with the effective management of customer complaints in the workplace.
Effective customer service greatly enhanced customer satisfaction and service outcomes and should be effectively understood and applied throughout all customer service interactions. The following steps and information components can be used to develop effective customer service skills.
Online purchasing is becoming more popular as technology changes. Online buy-side transactions include banking and purchasing products and services. The information below will assist you to use e-commerce to procure goods and services in a business context.
Coaching is an important tool which can be used to support a person to develop to their fullest potential. It is important that you are able to effectively use coaching in the workplace. The information in this course will help you to become an effective workplace coach.
Effective management of the recruitment process will assist in making sure that the right employees are selected for the organisation and all other recruitment needs can be effectively met.
Meetings are conducted every day in businesses across Australia, and it is important that personnel are aware of the methods and techniques that are required for their successful organisation.
Effective management of meetings is a major success factor for organisations, and so it is important to make sure that effective meetings management skills are held by all personnel. The following steps and information will ensure that you can effectively manage workplace meetings.
This course is designed to help you and your employee's manage the challenges associated with working from home.
In life, your success and the success of your profession often depends on your ability to read the signals of others and to react accordingly. Although all types of intelligence are important, emotional intelligence is key to relating well with others and achieving your goals.
Timeline management for a project is a method that can be used to make sure that the project progression is aligned with the scheduled requirements of the project. The information below will assist with effective project timeline management in the workplace.
Effective communication is the successful transference of information in a manner that makes sure that it is received as it was intended. Effective communication facilitated all workplace activities and is fundamental to the success of the organisation.
Enhance Your Future provides online short courses for professional development and upskilling purposes.
Our course developers are experienced and hold numerous current VET qualifications & have extensive involvement in learning design and development in the vocational education and training sector as well as industry experience.
All of our courses are non-accredited. Our courses are focused on equipping the learner with specific knowledge and skillsets.
Our short professional development courses are designed to help you in your current and future career, or for upskilling purposes.
Business hours:
Mon-Thurs: 8am-4pm AEST
Fri: 8am-2pm AEST
Phone: 0424 359 907
Email: contact@enhanceyourfuture.com.au